Shipping policy

At AUREN , we aim to deliver every order safely and efficiently while maintaining the quality of your experience from checkout to delivery.

Delivery Within Egypt

Estimated delivery time is 2–5 business days depending on your location.
Delivery times may vary during launches, holidays, promotions, or periods of high demand.

Shipping Fees

Shipping fees are calculated and displayed at checkout based on your delivery location.

Any applicable shipping fees will be clearly shown before you complete your order.

Order Confirmation

Once your order has been placed, you will receive an order confirmation.

Our delivery partner may contact you by phone to confirm your delivery details before dispatch.

Please make sure that your name, phone number, and delivery address are accurate when placing your order.

Order Tracking

Once your order has been dispatched, you may receive tracking information or delivery updates from our shipping partner.

Delays

While we do our best to meet the estimated delivery times, delays may occasionally occur due to circumstances outside our control, including weather conditions, holidays, high order volumes, or courier-related issues.

Incorrect Address

Please ensure that your delivery information is correct before completing your order.

If an order has already been dispatched and the provided address or contact information is incorrect, additional delivery charges may apply.

Unsuccessful Delivery

If the courier is unable to deliver your order due to an incorrect address, unreachable phone number, or repeated failed delivery attempts, the order may be returned to us. Additional shipping charges may apply if the order is requested to be shipped again.